Privacy Policy

AnyVet Privacy Policy

As AnyVet Co., Ltd. (hereinafter referred to as the “Company”) is a service provider offering the AnyVet application (hereinafter referred to as the “Service”) to service users, comprising various services related to pet healthcare and services connected to said application, it is necessary for the Company to collect, store, disseminate, and use the personal data of service users for various operations. This includes operations by the Company itself and/or operations jointly conducted with contractual parties or business partners with whom the Company has agreements. The collection of such data is necessary to effectively provide and manage services appropriate for the service users.

Furthermore, this Personal Data Protection Policy is established to inform service users of the methods for the collection, storage, dissemination, and use of their personal data. This policy applies to cases where service users use the "AnyVet" application, not limited only to registered members, but also including service users who have not registered for membership with the "AnyVet" application. In the event that a service user accesses, uses, or connects to the "AnyVet" application, it is deemed that the service user has read, understood, and accepted the conditions in this Personal Data Protection Policy.

The Company may update this policy from time to time to align with guidelines, laws, and relevant regulations, and to be consistent with the Company's various services. The Company will notify service users of changes by announcing the revised policy. The policy shall be considered effective once the Company has published it.

1. Objectives and Basis for Data Processing

Regarding the objectives of collection, use, and disclosure of personal data, the member agrees and accepts the collection, use, and disclosure of personal data for the following purposes:

1.1) To fulfill the contract between the member and the Company; to proceed with the member's request prior to entering into such contract; to perform the contract between the Company and other persons for the benefit of the member; to process data for improving the efficiency of goods and services; to organize or conduct marketing regarding goods, services, and privileges; to organize sales promotion activities; to conduct market research, analysis, and surveys; to compile statistical data; and to present new goods or services to members as a whole.

1.2) To process data for improving the efficiency of goods and services; to organize or conduct marketing regarding goods, services, and privileges; to organize sales promotion activities; to conduct market research, analysis, and surveys; to compile statistical data; and to present new goods or services to individual members. The Company will use such data in accordance with the objectives and to create maximum benefit for the members. The collection and use of such data shall be in accordance with the criteria and policies determined by the Company and as permitted by relevant laws.

2. Nature of Personal Data Collection

The Company will proceed to collect personal data of service users received from service users, both in cases where service users register via the "AnyVet" application or in cases of contact via other channels prepared by the Company for service provision. Such data collection will be in accordance with the Personal Data Protection Policy announced by the Company. The personal data collected by the Company will be used for various objectives specified in this policy, which will help the Company provide services to service users effectively and appropriately according to their needs.

In the event that the service user does not consent to the Company collecting, storing, disseminating, or using the service user's personal data as specified in this document, or if there is personal data that the service user does not wish the Company to collect and use, the Company reserves the right to deny responsibility in the case of any complaints or claims related to the collection, storage, dissemination, or use of such personal data. The service user must understand that refusal to allow such data collection may affect the use of some or all services provided by the Company, which may result in the service user being unable to access the Company's services fully.

To ensure the service user's usage meets the Company's objectives and to ensure the service user receives maximum benefit from using the service, the Company will collect personal data related to service usage according to the types of data necessary for service provision, as follows:

2.1) Identity Data

• Name-Surname, Gender, Educational History, Work History, Professional License Number, etc.

2.2) Contact Data

• Address, Telephone Number, Email, etc.

2.3) Financial Transaction Data

• Channels for redeeming accumulated points into cash, etc.

2.4) Service Usage Data

• Service user account details, passwords, transaction and service usage history, pet treatment data, comments posted on forums, etc.

2.5) Technical Data

• Computer location identifier (IP Address), Login information, "AnyVet" application usage data, connection and browser type, settings, etc.

Furthermore, the Company will retain the service user's personal data throughout the period the service user remains a member of the Company and uses various services provided by the Company. In the event that the service user cancels membership with the Company or ceases using services from the Company, the Company reserves the right to retain the service user's personal data for a period of not more than 5 years from the date the service user cancels membership or ceases service usage, unless there are relevant laws or legal requirements compelling the Company to retain the service user's personal data for a period longer than specified above.

In cases where the Company needs to retain the service user's personal data for longer than specified in this policy, the Company will proceed to retain such data strictly in accordance with requirements determined by relevant laws and will retain data within the scope of lawful objectives and only as necessary to proceed according to the objectives specified in this Personal Data Protection Policy. The Company will not retain the service user's personal data beyond necessity according to the specified period and will proceed carefully to maintain the security of this data throughout the retention period.

3. Disclosure of Personal Data

The Company may disclose your personal data to third parties and/or the Company's contractual partners, whether in part or in whole, as necessary and under the requirements of objectives for providing various services to service users under this Service. This may include disclosing personal data to companies with whom you have made payment transactions or various payment service providers related to financial transactions, as well as third parties responsible for operations related to the Company's services.

Additionally, the Company may disclose personal data to external persons or companies hired by the Company as personal data processors, auditors, and both internal and external inspectors of the Company, to proceed with financial audit processes, business operations, and certification of the Company's operational transparency, including government agencies or related agencies as required by law, or in cases where the Company has a duty to disclose data according to legal requirements or enforceable regulations.

The Company has a clear policy requiring external persons or companies to whom the Company discloses personal data to respect and strictly comply with personal data security standards and to fully comply with laws and regulations related to personal data protection. This is to ensure your data is best protected from unauthorized access and misuse, including prohibiting third parties or service providers from using your personal data for other objectives unrelated to the services prepared by the Company. The Company will disclose service users' personal data only when necessary and within the necessary scope to ensure operations according to objectives specified in this policy are effective and consistent with relevant legal requirements. Your personal data will be protected and maintained as best as possible according to security standards determined by the Company.

4. Legal Rights of the Data Owner (Data Subject)

4.1) The service user has the right to withdraw consent given to the Company for the collection, storage, dissemination, and use of your personal data. Withdrawal of consent can be done at the service user's convenience, and the Company will proceed according to your request as required by law.

4.2) The service user has the right to object to the collection, storage, dissemination, and use of your personal data in cases where you deem such collection is inappropriate or inconsistent with the objectives specified in this Personal Data Protection Policy. The Company will consider the request and respond to you within an appropriate time.

4.3) The service user has the right to request the Company to delete or destroy personal data collected by the Company completely, when the service user has withdrawn consent for collection, storage, dissemination, and use of personal data, or in cases where such data is no longer necessary to be retained according to objectives specified in this policy.

4.4) The service user also has the right to suspend the use of personal data in cases where such data is not necessary for service objectives, or when a request to delete such personal data has been submitted, or when such data is no longer necessary to be retained according to the period prescribed by law.

4.5) The service user has the right to rectify personal data retained by the Company to ensure such data is correct, current, and complete, and does not cause misunderstanding regarding the Company's services. The Company prioritizes updating data to match facts as notified by the service user.

4.6) The service user also has the right to access their own personal data retained by the Company to verify and request to know the personal data the Company has collected in its system. The Company will facilitate access to such personal data upon the service user's request.

However, there may be certain limitations to exercising your rights. The Company will inform the service user if a request cannot be fulfilled, with such limitations being in accordance with the Personal Data Protection Act B.E. 2562 (2019). For partial or total withdrawal of consent, the Company may reserve the right to limit the service user's service usage in some cases, and it shall be deemed that the service user acknowledges and consents to such service limitation. If the service user wishes to submit a request to exercise rights, they can contact the Company via the contact details provided. The Company may reserve the right to charge any fees related and necessary for proceeding with personal data according to your request.

5. Cookies

Cookies are small pieces of data or text stored on the service user's device, used to store details of internet usage data or the service user's website usage behavior, to guarantee the efficiency of the Company's service provision to the service user. The service user can adjust their device settings to express their intention to accept or refuse cookies. The service user must acknowledge that if they refuse all cookies, it may affect the efficiency of the Company's service provision in some parts, and the service user may not be able to use services on the website completely. However, the use of cookies will not link data stored in cookies with your personal data during website usage.

For the objective of tracking service usage via the "AnyVet" application, the Company collects various types of data as follows:

• Computer location identifier (IP Address)
• Login information
• "AnyVet" application usage data
• Browser type and browser version
• Time zone and location settings
• Connection and type of browser used for connection, operating system, and platform
• Other technologies on the device you use to log in

6. Protection and Security Measures

The Company places high importance on implementing prevention and security measures for service users' personal data. Personal data provided by the service user to the Company, the service provider's affiliates, and/or the Company's contractual partners will be stored and maintained on servers with effective prevention measures, such as data encryption with passwords and modern security systems, to ensure such personal data is protected from unauthorized access. The Company will strictly control access to personal data by limiting access rights only to authorized personnel according to internal processes. Personnel with rights to access personal data must comply with procedures and regulations defined for data security to prevent access, use, change, correction, or disclosure of personal data without authority or unlawful acts and relevant requirements. The Company will review and improve security measures as necessary to ensure service users' personal data is protected and maintained at an appropriate level and with maximum efficiency according to international standards and relevant legal requirements.

7. Changes to the Privacy Policy

The Company may amend or add to the Privacy Policy without prior notice to service users and will announce the amended policy on the “AnyVet” application. Usage of the website and other Company channels constitutes acceptance of the terms of this policy. Continued use of the service by the service user after such amendments are announced constitutes the Company’s assumption of acceptance of each amended policy as well.

8. Details of Data Controller and Data Protection Officer

If there is a complaint regarding personal data, you can coordinate with the Data Protection Officer via the following channels:

Consent for Collection and Use of Personal Data to Provide Personalized Benefits to Members or Service Users AnyVet

The Member or Service User agrees and consents to the Company collecting and using Personal Data collected as follows: Personal Data recorded and stored in the Multi-purpose National ID Card (Smart Card), or according to the Passport, or any other documents issued by government agencies, and/or collected by the Company from other sources or any other persons lawfully under the laws enforced at that time. This includes the collection and use of any other Personal Data of the Member or Service User as follows:

Name, Surname, Email, Telephone Number, Gender, Date of Birth, ID Card Number or Passport Number, Country of Residence, Address, details of any purchase of goods or services, including information provided through inquiries or any interactions with the Company, such as providing opinions, feedback, and questions of the Member (in accordance with Membership or Service User Terms and Conditions, Clause 2.2).

This is for the purpose of processing data to improve the efficiency of goods and services; organizing or conducting marketing regarding goods, services, and privileges; organizing sales promotion activities; conducting research, market analysis, and surveys; compiling statistical data; and presenting new goods or services to individual Members or Service Users (in accordance with Membership or Service User Terms and Conditions, Clause 2.2).

The Company will collect and use such data as necessary for contractual benefits or the legitimate interests of the Company, consistent with the objectives and to create maximum benefit for the Member. The data will be retained throughout the membership period and for no longer than necessary after the termination of membership, in accordance with the criteria and policies determined by the Company and as permitted by relevant laws.

In this regard, if the Member no longer wishes to receive such benefits, they may notify the Company to request the withdrawal of consent under this document at any time by contacting the Company via the contact channels below:

Delivery, Returns & Refund Policy

This policy applies to all purchases and subscriptions made through the AnyVet App. Please read each section carefully to understand your rights and options.

1. Delivery Policy

Applies to: Physical products purchased via the AnyVet App

Order Fulfillment: Physical products are picked, packed, and dispatched by our verified partner clinics (e.g., Happy Pet Hospital) through express delivery services. Orders are processed upon payment confirmation. You will receive a notification once your order has been dispatched.

Service Areas: Delivery is currently available within designated service areas in Bangkok. If your delivery address falls outside the coverage zone, you will be notified before completing checkout.

Delivery Support: AnyVet is your primary point of contact for all delivery-related enquiries. If you experience delays or any issues with your order, please contact AnyVet Customer Support directly. Do not contact the fulfilling clinic.

2. Return & Refund Policy

Applies to: Physical products purchased via the AnyVet App

Eligibility: AnyVet accepts return and refund requests when the item received is incorrect, damaged, defective, or expired, and the request is submitted within 3 days of the confirmed delivery date.

How to Submit a Request: Contact AnyVet Customer Support via Line OA: @anyvet.app or Email: support@anyvet.ai within the eligible return period. Provide your Order ID along with photographic evidence of the item (damaged, incorrect, or defective). Our team will review your submission and notify you of the outcome. Approved refunds will be returned to your original payment method through our secure payment gateway.

3. Subscription Cancellation & Refund Policy

Applies to: AnyVet Membership plans (Lite, Care, Prime)

Billing & Management: All AnyVet Membership plans are billed and managed entirely through the Apple App Store or Google Play Store, depending on your device. AnyVet does not process subscription payments directly and is therefore unable to issue refunds or make changes to subscription plans on your behalf.

How to Cancel or Request a Refund: To cancel your subscription renewal, go to Subscription Settings on your iOS or Android device and manage your plan from there. To request a refund, contact Apple or Google directly through their respective support channels, as all billing disputes must be resolved through the platform where the purchase was made.